Tracking Says Delivered but Not Received

Check with household members, neighbors, and your local post office first. If you still can't find your package, file a claim with the carrier using your tracking number.

Step-by-step: what to do

1. Check with household members — sometimes a family member grabs the package and forgets to mention it
2. Check with neighbors — packages occasionally get delivered to a nearby address by mistake
3. Check around your property — porches, side doors, mailrooms, back entrances, building staff desks
4. Visit your local post office (or equivalent carrier facility) with your tracking number — they can sometimes locate recently-scanned packages
5. File a claim with the carrier using your tracking number if you still can't locate it

How to file a carrier claim

• USPS: usps.com/help/claims.htm
• UPS: ups.com/us/en/support/file-a-claim.page
• FedEx: fedex.com/en-us/customer-support/claims.html

You'll need your tracking number and proof of delivery (the tracking page counts). The carrier will investigate and issue a resolution.

How Inkbond helps

We'll gladly provide any shipping documentation you need to support your carrier claim — just reach out to support@ink-bond.com with your order number.